FAQS
“What happens if I need to cancel or shorten my stay”
If you cancel or shorten your stay prior to 72 hours before your arrival date, the deposit is kept by the host to cover nights held but not stayed. There are no other charges. If you cancel or shorten your stay after 72 hours before arrival or during your stay it is up to the host if they issue any kind of refund.
If you are staying in London over the dates of 1st - 25th of February or September, London Fashion Week, cancellation periods are 1 week rather than 72 hours due to the demand during this period.
If another guest books the home for nights you had booked but not stayed, those nights are refunded to you.
“What if I want to extend my stay? “
You can extend depending on the home’s availability. Email us as soon as possible to organise.
“When will I receive the details of my booking? ”
Once full payment has been received we will send you a Welcome Pack with all host and home information as well as local, creative recommendations to the area.
“How do you verify the guests? ”
Guests can be verified as individuals or through their representative/company. Guests verified as individuals provide a copy of their ID, personal or professional website and other personal details such as phone number and home address. Representatives/companies that book on behalf of the guests provide their company registration number, professional website and address.
At the time of booking, they provide the Guest’s full name and phone number.
“How do you verify the hosts/homes? ”
Hosts go through a two-step verification process...
Firstly, Hosts fill out an online form with their home and personal details. This includes home address, the full names of the hosts, occupations, personal or professional websites, a copy of their ID and images of the homes.
Once reviewed by Inn Town, a member of Inn Town does a house viewing either in person or via FaceTime to see the home and to meet the hosts. After the viewing, if the home is suitable for Inn Town, it is then listed on the website and open for our Guests to book.
“CAN MY FRIEND STAY THE NIGHT? ”
Some hosts allow guests to have friends stay over, however, it is always at their discretion so please ask them first each time.
“How do I organise my arrival to the home? ”
Arrival times are organised directly between Guests and Hosts. Welcome Packs include the Hosts phone numbers and Guests are to text or call their host a minimum of 48 hours before their arrival date to organise a suitable arrival time.
“CAN I BRING MY PET? ”
We love pets however many hosts have their own pets to take care of and some have allergies, so please ask at the time of booking.