HOW IT WORKS- HOSTS
Below is a step by step run through of how it works once you're a host with us.
For information on how to become a host please see the host application page.
Please note we only accept sofa beds in the case of studio apartments. Homes offering private bedrooms must have a real bed.
Once the verification process has been completed we list your apartment on the website.
As a host you are required to keep us up to date with your room availability. Once we have your available dates we will push it to any guest looking within the parameters you set. We do not run potential bookings past hosts unless it is a same day booking or there are any special requests (e.g. pet) as we would be emailing you multiple times a day for potentials only which is too time consuming for all involved.
If for any reason your room becomes unavailable you must update us immediately. We need reliable hosts so if you cancel the booking after we have sent you a booking confirmation, a £50 cancellation fee will be taken off your next booking. After 3 cancellations, you will be suspended as a host for a month.
For stays over 1 month we do a trial month to make sure everyone is happy and extend month to month from there. If you DO NOT wish for a guest to extend, you must contact Inn Town within two weeks of the guests arrival. If you do not contact Inn Town, we will assume it is ok for the guest to extend.
Once a guest decides on your home we take a £100 deposit from the guest immediately to secure your apartment. This is transferred to you immediately to hold the room for their required dates and is non refundable. The guest must pay the full amount 3 business days prior to their arrival date If the guest does not pay the full amount your room will be opened up to new bookings.
Once a guest decides on your home you will also receive a booking confirmation from us with the guests details including their dates, mobile number and the total amount you will receive. Hosts must confirm they have received this within 48 hours of Inn Town sending it.
Please text or call the guest 48 hours before their arrival to organise keys etc. Inn Town does not organise arrival times or keys. If the guest is unresponsive and it is the day of arrival, you can contact Inn Town who will follow up with the guest as well.
Inn Town also does not stipulate arrival or departure times as creative guests can have strange travel times. If a guest is arriving too late for someone to let them in or leave a key out, please contact Inn Town immediately so we can try and sort the issue. If a guest is departing the same day as another arrival please ask them to vacate the room at a time that suits you.
For short stays that total less than the amount of the deposit (£100), the deposit is kept in the Inn Town account and the sum of the stay is paid to the host at the end of the guests stay.
For stays shorter than a week, we pay hosts at the end of the guests stay.
For stays a week or more, we pay at the end of each week, starting at the end of the first week.
As a host you are required to provide the following for the models/creatives
Clean house and room
Clean sheets and bedding on the bed
Clean towels ready for use
Space for them to hang/store their belongings
Peaceful, safe environment where they feel safe and can relax
If the guests arrival/check out dates change before the full payment has been made their deposit may be kept to cover nights not stayed depending on the time change.
If the guests arrival/check out dates change after payment has been made, it is up to the host of the apartment whether they issue any kind of refund for nights not stayed. This also extends to days spent away during the stay. Inn Town will always try and get another guest to cover any nights not stayed in before or after amended arrival dates, in which case a full refund of payment and deposit will always be issued.
Once the guest is in the house Inn Town no longer holds and responsibility or liability. It is up to you to treat the guest with respect and deal with them directly for any issues that arise. Inn Town does not get involved with guest and host disputes.
Please read through our terms and conditions for further information on issues with guests, liability, cancellation and refunding.