FAQS
“Does it cost to be an Inn Town member? Or Is there an Inn Town membership fee?”
No, not at all!
“What happens if I need to cancel or shorten my stay”
If you cancel or shorten your stay prior to 72 hours before your arrival date, the deposit is kept by the host to cover nights held but not stayed. There are no other charges. If you cancel or shorten your stay after 72 hours before arrival or during your stay it is up to the host if they issue any kind of refund.
If another guest books the home for nights you had booked but not stayed, those nights are refunded to you.
“What if I want to extend my stay? “
You can extend depending on the home’s availability. Email us as soon as possible to organise.
“I have booked one home, can I switch my booking to a different home? ”
Our homes are run by individual creatives and are not interlinked. If you have booked one home and want to change, it is treated as a cancellation.
Our homes are run by individual creatives and are not interlinked. If you have booked one home and want to change, it is treated as a cancellation of the original home and a new booking for your new choice.
“When will I receive the details of my booking? ”
Once full payment has been received we will send you a Welcome Pack with all host and home information as well as local, creative recommendations to the area.
“How do you verify the guests? ”
Guests can be verified as individuals or through their representative/company. Guests verified as individuals provide a copy of their ID, personal or professional website and other personal details such as phone number and home address. Representatives/companies that book on behalf of the guests provide their company registration number, professional website and address.
At the time of booking, they provide the Guest’s full name and phone number.
“How do you verify the hosts/homes? ”
Hosts go through a two-step verification process...
Firstly, Hosts fill out an online form with their home and personal details. This includes home address, the full names of the hosts, occupations, personal or professional websites, a copy of their ID and images of the homes.
Once reviewed by Inn Town, a member of Inn Town does a house viewing either in person or via FaceTime to see the home and to meet the hosts. After the viewing, if the home is suitable for Inn Town, it is then listed on the website and open for our Guests to book.
“CAN MY FRIEND STAY THE NIGHT? ”
Some hosts allow guests to have friends stay over, however, it is always at their discretion so please ask them first each time.
“How do I organise my arrival to the home? ”
Arrival times are organised directly between Guests and Hosts. Welcome Packs include the Hosts phone numbers and Guests are to text or call their host a minimum of 48 hours before their arrival date to organise a suitable arrival time.
“Can I view the home and talk to the host before I decide to book? ”
Unfortunately not as it is too disruptive for our hosts to hold viewings for short term stays. All our homes have been verified in person or via facetime by a member of the Inn Town team before they are listed with us to ensure Inn Town is as safe and likeminded a community as possible.
“How do I book an Inn Town home? OR How do I book one of your homes?”
Once you have signed up via our application page and been approved, you are now all you need to do is email us your arrival and departure date and what city you are looking for accommodation in. We will then email you all available options to choose from.
“Can your homes and spaces be booked for photoshoots or other events? OR Can I book an Inn Town home or space for photoshoots and other events? ”
Yes, some of our homes and spaces are available for different uses. Please email us with details of your event.
“CAN I BRING MY PET? ”
We love pets however many hosts have their own pets to take care of and some have allergies, so please ask at the time of booking.